Returns & Exchanges
At Molecule-Perfume, we want you to be completely satisfied with your signature scent. We offer a 30-day return policy for unopened and unused fragrances to ensure the highest standards of hygiene and quality.
Initiate Your Request
Contact our customer concierge team with your order number and reason for return to receive a pre-paid shipping label and return authorization.
Prepare the Package
Carefully place the original, unopened perfume bottle in its authentic packaging, ensuring it is securely padded to prevent damage during transit.
Ship to Laboratory
Affix the provided return label to your parcel and drop it off at any authorized courier location; we recommend keeping your tracking receipt for reference.
Quality Inspection & Refund
Once our specialists verify the seal is intact, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing